SHIPPING & DELIVERY
Q: How long will it take for my order to get to me? A: The delivery time varies depending on your location and the shipping method chosen. On average, it takes about 3-7 business days for domestic orders and 7-14 business days for international orders.
Q: How do I track my order? A: Once your order is shipped, we will send you a tracking number via email. You can use this tracking number on our website to monitor the status of your delivery.
Q: Help, I think my order is lost/hasn’t been delivered? A: If you believe your order is lost or hasn’t been delivered within the expected timeframe, please contact our customer support team for assistance.
Q: Do you ship internationally? A: Yes, we offer international shipping to most countries. Please check our shipping policy for more details.
Q: Are there any import/customs fees? A: Import/customs fees may apply depending on your country’s regulations. Any additional charges are the customer’s responsibility.
RETURNS & EXCHANGES
Q: What’s your return policy? A: We offer a 30-day return policy for unused and unopened items. Please refer to our return policy page for detailed instructions on how to initiate a return.
Q: Can I return my order for a refund? A: Yes, you can return your order for a full refund within 30 days of purchase, provided the items are in their original condition.
Q: How long does it take for my return/exchange to be processed? A: Returns and exchanges are typically processed within 5-7 business days after we receive the returned items.
Q: How long does it take for my refund to be processed? A: Refunds are processed within 5-7 business days after the return is approved. The refunded amount will be credited back to your original payment method.
PAYMENT
Q: How secure is your payment? A: We use industry-standard encryption to ensure that your payment information is secure. All transactions are processed through secure payment gateways.
Q: How do I use a discount code? A: You can enter your discount code at the checkout page. The discount will be applied to your order total.
Q: What currency is the store in? A: Our store operates in [Currency], but you can select your preferred currency at checkout for an accurate conversion.
GENERAL
Q: I have an issue with my order, what can I do? A: If you encounter any issues with your order, please contact our customer support team, and we will assist you promptly.
Q: I need to cancel or change my order! A: If you need to cancel or change your order, please contact us as soon as possible. If the order hasn’t been shipped yet, we will do our best to accommodate your request.
Q: How do I contact you? A: You can contact us via email at Serve@goatmoto.com or through our contact form on the website.
ACCOUNTS & MEMBERSHIP
Q: How do I create an account? A: You can create an account by clicking the “Register” button at the top right corner of the website and filling out your information.
Q: What if I forget my password? A: You can click the “Forgot Password” link on the login page to reset your password via email.
Q: How do I update my account information? A: After logging into your account, go to the “My Account” page where you can update your personal information and address.
ORDER PROCESSING
Q: How long does it take to process my order? A: Order processing usually takes 1-2 business days. There may be delays during peak periods.
Q: Can I change my shipping address after placing an order? A: If your order hasn’t been shipped yet, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
Q: Do you offer gift wrapping services? A: Yes, we offer gift wrapping services. You can select this option at checkout.
PRODUCT INFORMATION
Q: Are your products authentic? A: Yes, we guarantee that all products are authentic. Shop with confidence.
Q: Do products come with a warranty? A: Yes, our products come with a warranty. Please refer to the product page for detailed information or contact our customer support for more information.
PROMOTIONS & DISCOUNTS
Q: Do you often have promotions? A: Yes, we frequently have various promotions and discounts. Please subscribe to our newsletter or follow us on social media for the latest updates.
Q: What if my discount code doesn’t work? A: Please check if the discount code is entered correctly or if it has expired. If the issue persists, please contact our customer support team.
SECURITY & PRIVACY
Q: Is my personal information safe? A: Yes, we take your privacy very seriously. All personal information is encrypted and securely processed.
Q: How do you use my personal information? A: We only use your personal information for order processing and improving our services. For more details, please refer to our privacy policy.